Frequently Asked Questions

Yes, we have PI insurance. We are also in the process of obtaining ISO 27001:2013 certification. We've diligently aligned our operations with the stringent requirements of this standard and are confident in meeting and surpassing the necessary criteria. Our proactive measures ensure that we are well-prepared to successfully attaining a certification. This commitment underscores our dedication to upholding the highest levels of information security and compliance.

Your team will follow your working routine and they will work according to your preferred time zone. We recommend the NSW time zone as thats where the majority of the Lender's Head Office is located. 

Our services typically operate on a 12-month agreement basis, providing stability and commitment. However, we also offer the flexibility for clients to terminate the service with a 30-day notice period, ensuring adaptability and convenience in our engagement terms

You can easily reach out to your staff via phone calls, emails, or instant messaging throughout the day, ensuring effective and accessible communication channels.

During the transition period when a new staff member joins our team, a Subject Matter Expert (SME) takes charge. The SME oversees and mentors the recruit, offering guidance and support for approximately one month, or until they are confident in the recruit's abilities. This ensures a seamless transfer of workload and expertise within the team